FAQ

How does local pick up work?

We currently operate out of our commercial kitchen (1505 S Winchester Blvd, San Jose) on Fridays, Saturdays and Mondays. Local pick up orders are available from 10 AM - 1 PM both days.

To order, navigate to 'pickup' on the upper left menu of our website. Select pick up when checking out as well, and you will receive an email notification once your cookies are baked and ready for pick up for the day selected. When you arrive at the kitchen, ring the door bell, and show us your email confirmation to receive your cookies.

How does shipping work?

To order, navigate to 'shipping' on the upper left menu of our website. Be sure to select shipping when checking out as well. Shipping options for your delivery address are also displayed at checkout, with estimated transit times. We do not guarantee any shipping time lines as we are not the couriers.

What's the best way to eat these cookies?

You may find that shipped cookies get a bit dry during their travels (as there are no preservatives in these treats!). For best results, heat your cookies in a 350℉ oven for 5 minutes until warm. Cookies may be stored in an airtight container for one week at room temperature - we recommend freezing any cookies you don’t plan to eat immediately and bringing to room temperature before baking.

Do you take custom orders?

Yes - we do custom orders for large businesses or events that can meet our order minimum. Contact us if you'd like to inquire about a future order.

How big are your cookies?

Each of our cookies are 4 ounces in weight, about 4 inches in diameter!

Can I bring my own reusable container?

Yes! Bring any clean container (size up, our cookies are large) and we'll give you a discount if you purchase 4 or more cookies. We love to see customers reducing waste! Please note on the cart page that you'd like to bring your container.

Is your packaging plastic free?

Yes! At this moment in time, we are testing our plastic-free, paper based packaging. Everything is compostable or recyclable if clean, including the bags that the cookies come in for shipped orders! Learn more about our packaging here.

What cookies are nut or dairy free?

The chocolate chip cookie is nut free, and our chocolate brownie cookie is both dairy and nut free. Our black sesame oreo is also vegan (though the organic sandwich cookies may contain egg or milk ingredients).

Vegan butter ingredients: organic sunflower oil, organic cultured whole grain oat milk (filtered water, cultured organic oats), organic coconut oil, contains less than 2% of organic sunflower lecithin, sea salt, organic cultured dextrose, lactic acid, natural flavors derived from oregano, flaxseed, and plums

Chocolate ingredients: organic cacao beans, cane sugar, organic cocoa butter, sunflower lecithin

Organic chocolate grabbits sandwich cookies ingredients: organic wheat flour, organic powdered sugar, organic palm oil, organic cane sugar, organic cocoa processed with alkali, organic invert cane syrup, organic tapioca starch, leavening (baking soda, ammonium bicarbonate), sea Salt, organic soy lecithin, organic chocolate, natural flavor

If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery. 

Do you accept returns?

Unfortunately, we are unable to accept returns. If you encountered an issue with your order, please contact us and we will do our best to help.