FAQ
How to get cookies
What are pop ups?
We're a traveling bakery with a rotating pop up schedule. Find us throughout the Bay Area at your favorite coffee shops, craft fairs, and boutiques for the chance to walk in and grab fresh cookies. Check our calendar here for where we'll be.
How does local pick up work?
Cookies can be ordered for pick up at select events or every Saturday at Plants by POST in Campbell from 10 AM - 3 PM. To order, navigate to 'pickup' on the upper left menu of our website. Select pick up when checking out as well, and you will receive an email notification once your cookies are baked and ready for pick up for the day selected.
Pre-orders for pick up on Saturdays will close on Fridays at 12 PM. Pre-orders for pick up and shipments on Tuesdays will close on Mondays at 12 PM.
When picking up at Plants by POST, find a sales associate within the store. If they are having an event, look for our sign at the side of the building. Your order will be available at their office.
How does shipping work?
To order, navigate to 'shipping' on the upper left menu of our website. Be sure to select shipping when checking out as well. Shipping is free within California, and we offer a flat rate of $5 for ground shipping or $10 for express nationwide. We can not guarantee the specific arrival day of your shipment as we are not the couriers.
At this moment in time, we do not allow flavor swaps in any of our variety packs.
Do you accept returns?
Unfortunately, we are unable to accept returns. If you encountered an issue with your order, please contact us and we will do our best to help.
Large orders
Do you take corporate or event orders?
Yes - we do custom order for events, weddings, or corporate catering if they can meet a minimum order quantity of 100 cookies. Contact us if you'd like to inquire about a future order.
Can you make smaller cookies?
We offer 2 ounce cookies of select flavors with a minimum order quantity of 200 mini cookies. Orders must be finalized at least one month in advance. Please contact us if you'd like to inquire.
About our cookies
What's the best way to eat these cookies?
You may find that shipped cookies get a bit dry during their travels (as there are no preservatives in these treats!). Cookies may be stored in an airtight container if eaten within 5 days, but we prefer eating them sooner than later, or freezing them. For best results, we recommend freezing any cookies you don’t plan to eat immediately - keep them in a sealed container, in the original paper cookie or pastry bag if possible. Cookies should be consumed within 1-2 months if frozen.
If you'd like to heat up your cookies, allow your cookie to defrost for a few minutes to allow more even heating, and bake in 350℉ oven for 2-3 minutes until warm.
In general, we like to keep things simple - eat your cookies sooner, and eat them warm.
How big are your cookies?
Each of our cookies are 4 ounces in weight, about 4 inches in diameter!
Which cookies are nut or dairy free?
All cookies are nut free with the exception of chocolate walnut, salted peanut butter chocolate (seasonal) and blackberry sage streusel (seasonal).
Black sesame oreo, blueberry chocolate oatmeal, vegan chocolate chip (seasonal), lemon earl grey (seasonal), and blackberry sage streusel (seasonal) are all dairy free.
If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery.
Sustainability
Can I bring my own reusable container?
We're currently putting a hold on our reusable container program. Please stay tuned as we figure out the logistics, or send us a message if you would like to coordinate on our contact us page!
Is your packaging plastic free?
Yes! At this moment in time, we are testing our plastic-free, paper based packaging. Everything is compostable or recyclable if clean, including the bags that the cookies come in for shipped orders! Learn more about our packaging here.