How does local pick up work?

Cookies can be ordered for pick up at select events or every Saturday at Plants by POST in Campbell from 10 AM - 3 PM. To order, navigate to 'pickup' on the upper left menu of our website. Select pick up when checking out as well, and you will receive an email notification once your cookies are baked and ready for pick up for the day selected.

When picking up at Plants by POST, find a sales associate within the store. If they are having an event, look for our sign at the side of the building. Your order will be available at their office.

How does shipping work?

To order, navigate to 'shipping' on the upper left menu of our website. Be sure to select shipping when checking out as well. Shipping options for your delivery address are also displayed at checkout, with estimated transit times. We do not guarantee any shipping time lines as we are not the couriers.

What's the best way to eat these cookies?

You may find that shipped cookies get a bit dry during their travels (as there are no preservatives in these treats!). For best results, heat your cookies in a 350℉ oven for 5 minutes until warm. Cookies may be stored in an airtight container for one week at room temperature - we recommend freezing any cookies you don’t plan to eat immediately and bringing to room temperature before baking.

Do you take custom orders?

Yes - we do wholesale and custom orders for large businesses or events that can meet our order minimum. Contact us if you'd like to inquire about a future order.

How big are your cookies?

Each of our cookies are 4 ounces in weight, about 4 inches in diameter!

Can you make smaller cookies?

For catering and events, yes! We offer 2 ounce cookies of select flavors. Please contact us if you'd like to inquire.

Can I bring my own reusable container?

We're currently putting a hold on our reusable container program. Please stay tuned as we figure out the logistics, or send us a message if you would like to coordinate on our contact us page!

Is your packaging plastic free?

Yes! At this moment in time, we are testing our plastic-free, paper based packaging. Everything is compostable or recyclable if clean, including the bags that the cookies come in for shipped orders! Learn more about our packaging here.

What cookies are nut or dairy free?

The chocolate chip cookie is nut free, and our chocolate brownie cookie is both dairy and nut free. Our black sesame oreo is also vegan.

Vegan butter ingredients: organic sunflower oil, organic cultured whole grain oat milk (filtered water, cultured organic oats), organic coconut oil, contains less than 2% of organic sunflower lecithin, sea salt, organic cultured dextrose, lactic acid, natural flavors derived from oregano, flaxseed, and plums

Chocolate ingredients: organic cacao beans, cane sugar, organic cocoa butter, sunflower lecithin

Chocolate sandwich cookies ingredients: organic dehydrated cane juice, organic wheat flour, organic palm oil and/or organic sunflower oil and/or organic canola oil, organic cocoa, organic invert sugar, sea salt, baking soda, organic vanilla extract, natural flavor, soy lecithin.

If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery. 

Do you accept returns?

Unfortunately, we are unable to accept returns. If you encountered an issue with your order, please contact us and we will do our best to help.